Return & Exchange Policy

Effective Location: Kenya

1. Returns

We accept returns for both defective and non-defective products.

2. Exchanges

We accept exchanges for all products.

3. Accepted Product Condition

New and slightly used products. This includes products that are opened or have been slightly used.

4. Return Window

Returns must be initiated within 7 days of purchase or delivery.

5. Return Methods

• In-store return
• Drop-off location
• Return by mail

6. Return Shipping

Return Label: Included in the package, Free

Restocking Fee: No cost to the customer

7. Refunds

Once approved, refunds are processed within 2 business days. Refunds are made in KES (Kenyan Shilling).

8. Policy URL

Full details can be found at: https://taiwill.com/return-exchange-and-refund-policy/