Privacy Policy – Taiwill
Last Updated: 1st February 2026
Your privacy is important to us. At Taiwill (a registered business name in Kenya, BN-93SQZB9P), we are committed to safeguarding your personal information and ensuring it is used responsibly and transparently.
1. Information We Collect
We collect information necessary to process your orders and improve your shopping experience:
- Personal Details: Name, phone number, email address, and shipping address.
- Order Information: Products purchased, order history, and payment details.
- Technical Data: IP address, browser type, and website usage data collected via cookies to enhance site functionality.
2. How We Use Your Information
- To process, fulfill, and deliver your orders.
- To communicate order confirmations, shipping updates, and customer support responses.
- To improve our website, products, and services based on user experience.
- To prevent fraudulent activity and ensure secure transactions.
3. Data Sharing with Third Parties
We share your personal data only with trusted third-party service providers essential for order fulfillment:
- Courier Partners: Your name, phone number, and delivery address are shared to facilitate shipping.
- Payment Processors: Payment details are securely processed through encrypted gateways (M-Pesa, Bank Transfer).
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Protection & Security
- Customer data is stored securely and accessed only by authorized personnel.
- We implement SSL encryption and secure payment gateways to protect transaction details.
- Data is retained only as long as necessary for business, legal, or tax obligations.
5. Your Rights
Under applicable data protection laws, you have the right to:
- Request access to, correction, or deletion of your personal data.
- Opt out of marketing communications via unsubscribe links or direct contact.
- Withdraw consent for data processing where applicable.
To exercise these rights, contact us using the details below.
6. Policy Updates
We may update this Privacy Policy periodically. The latest version will always be posted on this page with an updated effective date.
7. Contact Us
For privacy-related inquiries or to exercise your data rights:
Taiwill, Room SS1,
2nd Floor, Pilot Building,
Duruma Rd, Nairobi, Kenya
