Frequently Asked Questions (FAQs)

1. Where is Taiwill located?

We are located at Room SS1, 2nd Floor, Barkat Biashara Mall, Kumasi Road, Nairobi, Kenya.

2. What products do you sell?

We specialize in aluminium accessories, camping gear, furniture accessories, general hardware, home improvement items, locks and security solutions, plumbing supplies, safety equipment, steel and fabrications, and tools and equipment..

3. How can I place an order?

You can place an order directly on our website, via WhatsApp, or by calling us.

4. What payment methods do you accept?

We accept M-Pesa, major debit/credit cards (Visa & MasterCard), and Cash on Delivery. Learn more about our payment options.

5. Do you offer delivery services?

Yes, we deliver within Nairobi and surrounding areas. Nationwide delivery is also available. Read our Shipping Policy.

6. Can I return or exchange an item?

Yes, we accept returns and exchanges. View our Return & Exchange Policy.