1. Where is Taiwill located?

We are located at Taiwill, Room SS1, 2nd Floor, Pilot Building, Duruma Rd, Nairobi, Kenya.

2. What products do you sell?

We specialize in aluminium accessories, camping gear, furniture accessories, general hardware, home improvement items, locks and security solutions, plumbing supplies, safety equipment, steel and fabrications, and tools and equipment.

3. How can I place an order?

You can place an order directly on our website, via WhatsApp, or by calling us.

4. What payment methods do you accept?

We accept the following payment methods:

• M-Pesa: Pay via Pochi La Biashara to +254 797 201 493.
• Direct Bank Transfer: To account number 121889669840570 (KCB Bank).
• Cash on Delivery (COD): Available nationwide within Kenya.

Learn more about our payment options.

5. Do you offer delivery services?

Yes, we ship exclusively within Kenya. We deliver nationwide. Read our Shipping Policy for details on timelines and fees.

6. Can I return or exchange an item?

Yes, we accept returns and exchanges within 7 business days, subject to our conditions. View our Return & Exchange Policy for full details.

7. How can I contact Taiwill?

Call: +254 797 201 493
WhatsApp: +254 797 201 493
Email: info@taiwill.com
Visit us: Taiwill, Room SS1, 2nd Floor, Pilot Building, Duruma Rd, Nairobi, Kenya.
Store Hours: 8:00 AM – 6:00 PM, Monday to Saturday (Closed Sundays & public holidays).