Terms & Conditions – Taiwill
- We deliver exclusively within Kenya (KE).
- Orders placed before 6:00 PM (GMT+03:00 – Nairobi) are processed the same day; orders after this time are handled the next business day.
- Handling time: 0–1 business days (fulfilled Monday – Saturday).
- Transit time: 0–2 business days (shipped Monday – Saturday).
- Total delivery time: 0–3 business days from order confirmation.
- Shipping cost: Flat rate of KES 500 for all orders, regardless of weight, size, or location.
- All prices and communications are in Kenyan Shillings (KES).
- We accept returns and exchanges for all products, whether defective or non-defective.
- Items can be returned in new or slightly used condition, including opened or lightly tested products.
- Returns must be initiated within 7 days of purchase or delivery.
- Products may be returned in-store, at a drop-off location, or by mail .
- No restocking fees apply.
- Refunds are processed within 2 business days in Kenyan Shillings (KES).
Contact Us
Room SS1,
2nd Floor, Barkat Biashara Mall,
Kumasi Road, Nairobi, Kenya